Request deletion of your Fildy account
Your professional account is created by invitation from your organisation. You can request removal of your access and deletion of your personal data without signing in to the app.
Remove your access
Contact your organisation’s Fildy administrator. They can remove your access through member management in the web application. This ends your access to the organisation; it does not by itself erase your sign-in identity or data recorded in interventions.
Request deletion of your personal data
For data managed by your organisation, send your request to its administrator or data protection contact. If you contact Fildy, we forward your request to the relevant organisation and help it respond under its instructions. To help us identify it, include:
- the work email address used for your account
- your organisation’s name
- whether your request concerns your account, specific personal data or both
Send your request to: contact@fildy.co
What is deleted or retained
Your organisation assesses the request and the obligations that apply to its records. Fildy acts under its instructions for data processed on its behalf. Removing access changes neither intervention reports nor the identity of the technicians who worked on them. Results, evidence, signatures and inspection records remain attributed to their authors to preserve intervention traceability. These records are retained for as long as necessary to meet applicable obligations and to establish, exercise or defend legal claims. Your organisation explains which data is erased or retained, why and for how long. For data that Fildy itself controls, we handle your request directly.